Lead Times and
be aware that we create all of our products fresh
per order. We are NOT a franchise, nor do we have
on-hand, back stock, or otherwise any product
for immediate shipment. We need a lead time for
production plus shipping. If you need a specific
delivery date, please e-mail or telephone. We
do not include a Delivery Date option on our product
pages - due to the freshly, hand crafted, one-of-a-kind
nature of all of our products, we cannot always
be highly specific to a production time and delivery
date. If you have a specific date in mind, please
e-mail or telephone us with instructions. With
a guaranteed shipping method, we will, most likely,
be able to meet your requirements if you have
allowed enough time for production.
Due to the nature of the individual
packaging for shipment of our products (separate
cartons for each product type), and the inherent
limitations of a shopping cart system, we are
unable to provide shipping charges when ordering.
Shipping charges are based on box size, weight,
dimensional weight, and handling fee and factor
in your final shipping charge.
The minimum lead time for any
of our products, including our Cookie Bouquets,
Hand-Decorated Cookies and Creations and Decorated
Sugar Cubes is 1 to 3 business days. All of our
items are freshly handmade per order - we do not
have any on-hand, premade, shelf or back stock
products. Cookies 'N Cream is a small, specialty
bakery - all of our products carefully hand crafted,
one-at-a-time. This makes it difficult to always
be specific about production time. Consequently,
we do not include options on our product pages
for your desired delivery dates. If you need your
items to arrive at a specific time, you may certainly
e-mail or telephone us to make a request for a
specific delivery date. We work diligently to
fill all orders as quickly as possible.
For quantities of over 50 cookie
products please contact us, as the production
time will be longer. Gourmet cookies require a
24 to 72 hour production time, extra large orders
may require more time.
Shipping/Handling cost are dependent
on weight and destination postal code. All products
are shipped in separate cartons, which limits
our ability to give difinitve cost at checkout.
Please remember to consider shipping time. The
continuing rise in fuel costs have prompted us
to generally ship our Cookie Bouquets by a Ground
method. You may certainly e-mail or telephone
us to specify an expedited method. All other products
are generally shipped by a 2-3 day method. We
are NOT a franchise – we ship from one location,
on the west coast, only. It is always wise to
order as early as possible to allow for production
and shipping time.
We bake Monday through Saturday.
We do not run your charge until your order is
in process, (this, as well, for the many orders
placed up to a year, or more, before the desired
delivery date). Ordering in advance is always
welcome and appreciated. Any orders placed and
paid for after 12:00 pm PST will begin process
on the next business day. Please note that it
may take longer during peak seasons to process
and ship orders. If you need your order to arrive
on a specific day, please e-mail or telephone
to make this request.
and Wedding Cake Production Times
All celebration cakes require
at least a 48 hour lead time. More time will be
needed for cakes that are deeply detailed or that
require specialty decorations.
Wedding cake orders must be
made as much ahead of time as possible. A Reservation
Deposit (non-refundable but price applicable)
is required when you decide to have us create
your wedding cake.
Generally, celebration cakes
are available for local pick-up or delivery. This
does not apply to wedding cakes and other multipole
tierd cakes. Arrangements can be made for a special
presentation delivery if desired.
All products are shipped from
one location on the West Coast. Due to the current
increases in fuel costs, shipping charges have
risen dramatically. We search diligently to find
the best shipping value for your order. We generally
ship by Ground Service (USPS Parcel Post or private
carrier) for Cookie Bouquets unless you request
expedited service (please e-mail or telephone
with this request). From the time we hand your
package over to the shipper, your order can take
from 2-8 business days for shipping, regular ground,
depending on destination city. Higher cost, expedited
shipping for Cookie Bouquets is available with
USPS Express or Priority Mail or UPS/FedEx (please
e-mail or telephone with this request). All of
our products are shipped with insurance, and for
your convenience, you will receive a Tracking
Number when your order is shipped.
For an overnight, guaranteed
delivery date, USPS Express Mail and UPS/FedEx
1st Day Air are available to most locations (please
e-mail or telephone with this request). These
guaranteed shipping methods apply to your shipping
Because our products require
extra care and protection for shipping, a Handling
Fee is included in the shipping cost. Shipping
and Handling charges will be added to your order
prior to billing. Please note that for additional
protection, Cookies 'N Cream does not ship more
than one cookie bouquet per carton or more than
50 individual large-size cookies per carton. This
is important to know for orders of 50+ cookies.
The shipping cost for each carton is figured separately.
Some cookie products and confections can be mixed
in one carton for shipping.
We ship our cookies all over
the world. Our men and women in uniform greatly
love and appreciate our products. We ship APO
and FPO. For Non-military, international customers
(which includes Alaska and Hawaii), the USPS is
available. If you prefer private carrier, you
must choose Air Delivery service since Ground
service is not available to these areas.
Local delivery includes: $5.00
in Redmond area. $15.00 from 30 Mile Radius of
Redmond, Oregon. Orders can be picked up at our
location with prior arrangement. If you desire
a local “special delivery” presentation,
please contact us by telephone or e-mail.
We work diligently to get your order out as quickly
as possible and to have your order to its destination
when you desire.
We are not a delivery company, we are a cookie
and cake company - we rely entirely on our customer
to supply the correct address to us. Cookies 'N
Cream is not responsible for shipping delays caused
by the shipping company, or for charges incurred
for re-delivery attempts and/or incorrect address
information or for international customs charges.
USPS Express Mail is guaranteed one day delivery
in most cases. UPS, and FedEx offer 1st, 2nd and
3rd Day Air with delivery guarantees (Please e-mail
or telephone for expedited shipping) . A claim
may be filed with the courier for a return of
your shipping cost if they fail to deliver on
time. If there is a delivery error made by the
shipping company, the customer may file a claim
with the shipping company.
Confirming the exact time of
delivery for items shipped by USPS Priority or
Parcel Post Mail and UPS/FedEx Regular Ground
is beyond our control. Also, be aware that all
of our products are shipped with insurance and
this may require a signature at delivery. We know
that many orders are to be a surprise for the
recipient, but it is in our customer's interest
to notify the recipient to expect a delivery if
a signature is required. This will help avoid
any problem in packages being returned. Please
understand that we cannot be responsible for shipping
delays or returns that are outside our control
or occur due to the following:
- Product Availability
- Holiday season shipping rush or delays
- Rural area constraints
- No response or pick-up by the recipient
- Incorrect address information entered or
inability to know about Undeliverable addresses.
- Other conditions outside our control